Stupidest response to customer criticism. These guys so badly need social media training!

Chris’ Tea House

soshiok.com 27 Oct '11, 3am

Stupidest response to customer criticism. These guys so badly need social media training!

Mr Kenneth Lee, you came to Chris' Tea House with a group of 8 people, in the first place, this cafe is not the typical Starbucks kind of cafe where groups of people go to have a gathering or just to chill out. It's meant to be a higher classed cafe. And it's obvious that the reason why larger group of people are usually not accepted is due to the limited space. When you got there, the Lady Boss arranged a table just for your group of 8, and instead of being appreciative, you had a ridiculous request of wanting to sit in twos. Are you expecting them to give up more than half the space of the cafe just for your group of 8 when there's already a table set up for your group? You ordered the berry tea, it's the CHEAPEST drink on the menu and yet you're complaining about it and about the service? If you're not a cheapskate, and you're spending a good amount while being there, i...

Full article: http://www.soshiok.com/where_to_eat/restaurant/article/2332

Comments

Jason Ling

28 Oct '11, 12am
Everybody seems to be up in arms about this, but you know what, I don't think the 'lady boss' givzashit hahahah RESPECT
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Tweets

@KeithGareth » 31 Oct '11, 2pm
Social media freakfest and PR fail. Lol. Love good entertainment. [link]
@isaac976 » 31 Oct '11, 3am
The stupid fight of comment of being called a Cheapskate in Chris’ Tea House. read it all here. [link]
@So_Shiok » 29 Oct '11, 6pm
Supporters of Chris' Tea House fight back [link]
@azured » 27 Oct '11, 12pm
Ongoing proof of the power of social media and bad WOM in the comments. I almost feel bad for the "ladyboss" [link]
@JoanYani » 27 Oct '11, 10am
Talk about service recovery. Oh wait, there's none. #cryingoverspilttea #christeahousefail [link]
@urbanexperiment » 27 Oct '11, 9am
I don't think the guys at Chris' Tea House had any Crisis Communication training.. or any training for that matter. [link]
@simjunwei » 27 Oct '11, 9am
it's funny. how they handle those feedback. RT @lupcheong: @nxck [link] and [link] for all the juicy juice! :D
@lup_che_ongORIG » 27 Oct '11, 8am
@nxck [link] and [link] for all the juicy juice! :D
@DanielFoodDiary » 27 Oct '11, 8am
Chris' Tea House implies customer is 'Cheapskate' My Goodness! [link] #sgfood
@forceluke » 27 Oct '11, 7am
Tsk tsk RT @danielgoh via @wilfredphua: Restaurateur calls customer "cheapskate" online to "clear a misunderstanding" [link]
@IvyTanAW » 27 Oct '11, 7am
I was justing thinking of going to try out this place! RT @weeteck: [link] - wtf la. chris tea house is not making any friends
@kangcore » 27 Oct '11, 6am
If you're too good for my money, then I'm too good for your cafe. Avoid Chris' Tea House. [link]
@qamuri » 27 Oct '11, 6am
If you order the cheapest drink in this cafe, you shouldn't expect premium service, according to the cafe: [link]
@azingazang » 27 Oct '11, 6am
RT @lesleyjohn: Yet another blow for customer service in Singapore. Appalling. [link]
@genekhor » 27 Oct '11, 6am
RT @contrabandkarma: Well, I know which cafe I WON'T be going to next. Read reviews from bottom up. [link] via @germaine @chiewmei @wilfredphua
@lesleyjohn » 27 Oct '11, 6am
Yet another blow for customer service in Singapore. Appalling. [link]
@lindaorong » 27 Oct '11, 5am
Appalling customer service. No attempt for recovery. Long way to go for customer service in #Singapore. [link] via @addthis
@contrabandkarma » 27 Oct '11, 5am
Well, I know which cafe I WON'T be going to next. Read reviews from bottom up. [link] via @germaine @chiewmei @wilfredphua
@heyzahir » 27 Oct '11, 5am
Chris’ Tea House, calling customers 'cheapskate' to clear up a misunderstanding [link] haha silly and immature.
@germaine » 27 Oct '11, 5am
fail! RT @chiewmei: +1 to Mr Kenneth Lee. "High classed" cafe owner responds to negative review (ouch) - [link] / @wilfredphua
@Anteledaisy » 27 Oct '11, 5am
RT @the_pigeonhole: Wow, just wow... RT @danielgoh: You call a customer "cheapskate" online in order to "clear a misunderstanding" [link]
@the_pigeonhole » 27 Oct '11, 5am
Wow, just wow... RT @danielgoh: You call a customer "cheapskate" online in order to "clear a misunderstanding" [link]
@weeteck » 27 Oct '11, 5am
go to this and read the comments link [link] - wtf la. chris' tea house is not making any friends lor
@mondaymornin » 27 Oct '11, 5am
Tea is Tea.Still comes out as Pee.RT @danielgoh: Calling a customer "cheapskate" in order 2 "clear a misunderstanding"? [link]
@yibi » 27 Oct '11, 5am
Chris’ Tea House [link] Read the review.
@onurozer » 27 Oct '11, 5am
Is it a surplus of demand in #Singapore that's causing this? [link] via @danielgoh
@tonyqng » 27 Oct '11, 5am
Snobbery. RT @motorman @danielgoh: You call a customer "cheapskate" online to "clear a misunderstanding"? [link]
@shamong » 27 Oct '11, 11am
RT @danielgoh: You call a customer "cheapskate" online in order to "clear a misunderstanding"? Go back to your day job, please. [link]
@wzabidin » 27 Oct '11, 11am
RT @aunkoh: Stupidest response to customer criticism. These guys so badly need social media training! [link]
@YanInayla » 27 Oct '11, 10am
RT @aunkoh: Stupidest response to customer criticism. These guys so badly need social media training! [link]
@creativezane » 27 Oct '11, 7am
RT @danielgoh: You call a customer "cheapskate" online in order to "clear a misunderstanding"? Go back to your day job, please. [link]
@ackabr » 27 Oct '11, 7am
RT @danielgoh: You call a customer "cheapskate" online in order to "clear a misunderstanding"? Go back to your day job, please. [link]
@themissnanu » 27 Oct '11, 6am
RT @aunkoh: Stupidest response to customer criticism. These guys so badly need social media training! [link]
@wilfredphua » 27 Oct '11, 6am
RT @danielgoh: You call a customer "cheapskate" online in order to "clear a misunderstanding"? Go back to your day job, please. [link]
@dangerrabbit » 27 Oct '11, 6am
RT @the_pigeonhole: Wow, just wow... RT @danielgoh: You call a customer "cheapskate" online in order to "clear a misunderstanding" [link]
@lilianlau » 27 Oct '11, 6am
RT @aunkoh: Stupidest response to customer criticism. These guys so badly need social media training! [link]
@ngchinleng » 27 Oct '11, 5am
RT @danielgoh: You call a customer "cheapskate" online in order to "clear a misunderstanding"? Go back to your day job, please. [link]
@ivangn » 27 Oct '11, 5am
RT @motorman: #ouch RT @danielgoh: You call a customer "cheapskate" online in order to "clear a misunderstanding"? [link]
@Deela_D » 27 Oct '11, 5am
RT @aunkoh: Stupidest response to customer criticism. These guys so badly need social media training! [link]
@weeteck » 27 Oct '11, 5am
RT @danielgoh: You call a customer "cheapskate" online in order to "clear a misunderstanding"? Go back to your day job, please. [link]
@IRRAZMAN » 27 Oct '11, 5am
RT @aunkoh: Stupidest response to customer criticism. These guys so badly need social media training! [link]
@mich_lim » 27 Oct '11, 5am
RT @uniquefrequency: RT @chiewmei: +1 to Mr Kenneth Lee. "High classed" cafe owner responds to negative review (ouch) - [link] /ht @wilfredphua
@aymarn » 27 Oct '11, 5am
RT @aunkoh: Stupidest response to customer criticism. These guys so badly need social media training! [link]
@jookuang » 27 Oct '11, 5am
RT @hai_ren: RT @chiewmei: +1 to Mr Kenneth Lee. "High classed" cafe owner responds to negative review (ouch) - [link] ht @wilfredphua
@motorman » 27 Oct '11, 5am
#ouch RT @danielgoh: You call a customer "cheapskate" online in order to "clear a misunderstanding"? [link]
@sherwinlin » 27 Oct '11, 4am
RT @aunkoh: Stupidest response to customer criticism. These guys so badly need social media training! [link]
@ExtraTan » 27 Oct '11, 4am
RT @uniquefrequency: RT @chiewmei: +1 to Mr Kenneth Lee. "High classed" cafe owner responds to negative review (ouch) - [link] /ht @wilfredphua
@kangcore » 27 Oct '11, 4am
RT @danielgoh: You call a customer "cheapskate" online in order to "clear a misunderstanding"? Go back to your day job, please. [link]
@ExtraTan » 27 Oct '11, 4am
RT @aunkoh: Stupidest response to customer criticism. These guys so badly need social media training! [link]
@KeithGareth » 27 Oct '11, 4am
RT @hai_ren: RT @chiewmei: +1 to Mr Kenneth Lee. "High classed" cafe owner responds to negative review (ouch) - [link] ht @wilfredphua