25 Jan '13, 1pm

It is easy to build up a great service culture in Singapore. The captain or supervisor must be on the restaurant...

It is easy to build up a great service culture in Singapore. The captain or supervisor must be on the restaurant floor, shop floor or hotel front lobby to have an overview of what is going on. The front line staff will know that the supervisor is serious and will be attentive to the customers. If there is any problem, they can escalate to the supervisor. This will create the right environment. The rest will follow. I suspect that even the customers will be courteous to the staff.

Full article: http://www.facebook.com/kinlian/posts/430340357038622

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