16 Dec '17, 12am

Ryanair rated joint-worst European airline, with United lowest worldwide

Europe’s safest and most popular airline, Ryanair, has come joint last in a Which? survey of passenger satisfaction. Readers of the consumer magazine rated it lowest out of 20 airlines, alongside Vueling of Spain — a sister carrier of British Airways. The Which? survey, involving 11,625 “member experiences”, looked at a range of issues including food and drink, seat comfort and overall value for money. It also analysed Civil Aviation Authority punctuality data. The survey was conducted in September and October 2017, when Ryanair was experiencing severe problems. Due to a pilot-rostering foul-up, the airline cancelled hundreds of flights at very short notice, then thousands more through the winter. After failing to inform passengers properly about their rights, the Irish carrier later faced enforcement action from the Civil Aviation Authority. Read more Ryanair launches 130...

Full article: http://www.independent.co.uk/travel/news-and-advice/worst...

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