14 Feb '18, 5am

Singapore's OCBC Bank goes live with NEC's facial recognition system

OCBC Bank has announced that its Holland Village branch has been using NEC's facial recognition system to identify certain banking customers. The system instantly identifies OCBC "Premier Banking" customers in real-time as they approach the lounge in the branch without needing to stop to look at the camera, a statement from NEC Asia Pacific and NEC Corporation explained. The system, in testing since December, allows the Premier Service Manager (PSM) to identify and greet customers by their preferred name, offer them their preferred drinks and magazines, and have the customer's banking history ready. The companies said the bank can also record the purpose of a customer's visit, gather feedback to help improve services, and understand customer behaviour patterns, such as the frequency of their visits. "OCBC is committed to our service quality, and implementing facial recogni...

Full article: http://www.zdnet.com/article/singapores-ocbc-bank-goes-li...

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OCBC Bank has announced that its Holland Village branch has been using NEC's facial recognition system to identify certain...

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