28 Jun '18, 10am

Ryde files police report after 2,000 fake app bookings

SINGAPORE - Ride-hailing platform Ryde has filed a report after receiving thousands of 'phantom' bookings from fake accounts - including some allegedly made by rival Grab. More than 2,000 cancelled bookings have been made from more than 300 fake accounts on its app in the last two months, the company said on Thursday (June 28). Ryde first started noticing the fake bookings in early May after it launched its private-hire car service RydeX , the firm's operations and community engagement head Shaun Wu told The Straits Times. He added that drivers had submitted feedback regarding numerous cases of rider "no-shows". The rider accounts had no prior activity, and attempts to contact the riders via email addresses and phone numbers provided to the firm proved unsuccessful. Mr Wu added that the mode of payment for these trips was cash, preventing the firm from tracing the users th...

Full article: https://www.straitstimes.com/singapore/ryde-files-police-...

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