11 Aug '11, 3am

Commuters more satisfied with public transport

Commuters more satisfied with public transport

Commuters are more satisfied with public transport now, compared to a year ago. -- ST PHOTO: STEPHANIE YEOW By Royston Sim COMMUTERS are more satisfied with public transport now, compared to a year ago. Data from the Singapore Management University's Institute of Service Excellence (ISES) showed that customer satisfaction with public buses rose by 5.3 points to 66.4 points its Customer Satisfaction Index. Customer satisfaction with the MRT system also rose by 3.7 points to 67.8 points. ISES academic director Marcus Lee said data revealed that local residents taking public buses feel they are getting more value out of their bus rides. This could have been due to the implementation of distance-based fares last year.

Full article: http://www.straitstimes.com/BreakingNews/Singapore/Story/...

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