11 Aug '11, 4am

Satisfaction over public transport has increased: survey

Satisfaction over public transport has increased: survey

SINGAPORE: Customer satisfaction for public transport has gone up significantly, according to a survey by the Institute of Service Excellence (ISES) at the Singapore Management University. It said this is the strongest increase in customer satisfaction since they started the survey in 2007. The satisfaction score for buses increased from 58.9 last year to 66.3 this year. For MRT, the increase was 3.7 points to 67.8. ISES cited reasons such as the implementation of distance fares and an increase in frequency for both bus and MRT. The customer satisfaction score for private education has also gone up 9.5 points to 74.5. This, ISES said, could be due to the introduction of the Enhanced Registration Framework for private education institutions.

Full article: http://www.channelnewsasia.com/stories/singaporelocalnews...

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