12 Aug '11, 3am

"Singaporeans are satisfied with public transport system" A. Who did they survey? B. What were they smoking?

SINGAPORE - Contrary to grouses over service standards, a Singapore Management University (SMU) study has suggested that Singaporeans are more satisfied with the public transport system. The Customer Satisfaction Index of Singapore (CSISG) between April and June showed that the transport and logistics sector received a score of 70 out of 100, up 1.3 points from the same period last year. Within the sector, the MRT system obtained a score of 67.8 - an improvement of 3.7 - and public buses scored 66.4 (up 5.3 points) over the past year. However, those who travel regularly on buses gave lower scores on bus frequency and punctuality. The survey polled at least 1,000 people for the MRT and public buses sectors. The five-year-old index, developed by SMU's Institute of Service Excellence, benchmarks how happy Singapore customers and tourists are on a national, sectoral and compan...

Full article: http://www.todayonline.com/Hotnews/EDC110812-0000284/Spor...

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