12 Aug '11, 6am

Changi Airport to have 1 contact number for public: Customer service at Changi Airport is set to go up a notch w...

Changi Airport to have 1 contact number for public: Customer service at Changi Airport is set to go up a notch w...

Customer service at Changi Airport is set to go up a notch with the introduction of two new service measures. -- ST PHOTO: MUGILAN RAJASEGERAN By Royston Sim Customer service at Changi Airport is set to go up a notch with the introduction of two new service measures. Since March, more than 90 roving customer service officers have been deployed around the four terminals to assist visitors and passengers. Known as Changi Experience Agents, these officers will proactively assist passengers with special needs, facilitate their check-ins and help those in transit with onward connections. Each officer is equipped with an iPad to retrieve information such as flight updates to help passengers with specific requests. Please enable JavaScript to view the comments powered by Disqus. blog comments powered by Disqus

Full article: http://www.straitstimes.com/BreakingNews/Singapore/Story/...

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straitstimes.com 03 Aug '11, 5am

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By @Misstamchiak - Little Part 1 Cafe

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misstamchiak.com 12 Aug '11, 5am

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