13 Aug '11, 4am

HI EVERYONE YOU SEE I WROTE THIS! I AM 2% JOURNALIST!

WHEN I took up a tuition fee loan from DBS Bank to pay for my university studies, I was told that no interest would be charged if I repaid the loan before my graduation last month. A few months ago, I called the bank to check on the status of the loan and was told I would be informed in advance when interest on it would kick in. Some two weeks after my graduation, not having heard from DBS yet, I visited a branch of the bank to redeem the loan. After 50 minutes of queueing, the officer at the counter told me she did not know what my loan status was and could not find out as such checks were done by back-end staff. She suggested that I try the DBS hotline. Wanting to resolve the issue quickly, I called the hotline immediately and was redirected to the branch officer, who in turn passed me off to her colleague, and then her manager. Towards the end of this four-party phone c...

Full article: http://www.straitstimes.com/STForum/Story/STIStory_701582...

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