16 Aug '11, 2am

"Many clients welcome telemarketing calls, replies bank association" From which parallel universe?

WE THANK Mr Lee Pheng Soon for his feedback ('Bank's reply omitted vital details'; Forum Online, July 26). From time to time, banks offer new products and services to their customers through telemarketing calls. Feedback from our member banks reveal that many customers have found such calls beneficial as they serve to inform customers of the new products and services being offered by their banks. Customers who do not find such telemarketing calls beneficial can request their banks to put them on the do-not-call list. Banks subscribe to the telemarketing guidelines for the financial industry issued by the Contact Centre Association of Singapore (CCAS). Under the telemarketing guidelines, banks are committed to maintain a do-not-call list. Customers who have requested not to be called by their banks or their telemarketing agents will be put on the do-not-call list. Banks and...

Full article: http://www.straitstimes.com/STForum/Story/STIStory_702507...

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