30 Sep '11, 11pm

M1 customer service sibei power.

ON WEDNESDAY, at around 3.35pm, I called the M1 customer service hotline 1627 to inquire about my mobile phone contract expiry. I asked the customer service officer if there were any vouchers to be given to customers for recontracting the mobile line. He asked me what plan I was using but I could not remember exactly. He then made a comment: "So do you remember what you ate for dinner yesterday?" I was shocked that he actually made that rude remark even though he said it was just a joke. This is the first time I have ever encountered such customer service. Seems like M1 does not value its customers.

Full article: http://www.straitstimes.com/STForum/OnlineStory/STIStory_...

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