08 Feb '11, 2am

6 Parts Of Your Company That Should Be Listening To Social Conversations

Once upon a time, customer contact was centralized around the switchboard, and the phone was the preferred method for communication between companies and customers. When it rang, you answered, because it was likely a customer or a potential customer on the other end of the line. Now, the calls are coming through online, via the social phone.” That’s wisdom from Radian6 CEO Marcel Lebrun (disclosure: Amber’s employer) about the changing dynamics of communication via the Web, and the importance businesses need to place on paying attention to discussions online via social media listening. And not just the basics.

Full article: http://www.youngupstarts.com/2011/02/08/6-parts-of-your-c...

Tweets

Singapore brands on social media as famous as LV

Singapore brands on social media as famous as LV

straitstimes.com 10 Feb '11, 9am

Local brands such as Sogurt (above) are garnering brand recognition on a par with luxury heavyweights like Gucci and Louis...

Singapore brands as famous as LV on social medi...

sg.finance.yahoo.com 13 Feb '11, 4am

On Thursday 10 February 2011, 16:39 SGT Local firms using Facebook and other social media to market themselves are garneri...

[New Post] Eegoes.com: An Answer To Social Networking Information Overload?

[New Post] Eegoes.com: An Answer To Social Netw...

youngupstarts.com 08 Feb '11, 2pm

, is positioned as a “new-generation” social networking site, one that aims to provide a more user-friendly and more strea...

Accountant charged with helping company evade t...

channelnewsasia.com 11 Feb '11, 12pm

SINGAPORE : A 48-year-old man is the first certified public accountant to be charged with helping a company evade income t...