13 Oct '11, 12am
The BlackBerry outages across the world that have lasted 3 days were caused by a backlog of emails, RIM says
OTTAWA (AFP) - Three days of BlackBerry outages that spread to North America on Wednesday are being caused by a backlog of emails from Europe, the system's under-pressure owners said. Facing anger from millions of customers starved of instant access to emails and messaging, Research In Motion (RIM) said it was working hard to fix the problem and insisted no messages would be lost. RIM said an initial technical failure had prompted a build-up of messages in its network, triggering a cascade of problems around the world that affected many of the firm's 70 million subscribers. 'It is a backlog issue,' RIM software vice-president David Yach said, ruling out any rumours of sabotage or hacking. 'I know there is often speculation in these types of situation about a potential breach or a hack as the cause but we have seen no evidence to believe that this is the case,' said Mr Yach.