09 Feb '11, 7am

Customer satisfaction score drops to lowest level since 2007

Customer satisfaction score drops to lowest level since 2007

SINGAPORE: Singapore's national customer satisfaction index has dropped to its lowest since 2007, when the Singapore Management University's Institute of Service Excellence (ISES) first started measuring it. The index now stands at 67.2, a drop of 1.5 points compared to the highest score achieved, in 2007. The score stood at 68 last year. ISES said this is because Singapore's operating environment has changed, and demand for services has increased with record tourist arrivals and population increase. Another reason for the decrease is the significant drop in the scores for the finance and insurance sector, which may still be recovering from the financial crisis as they work to regain lost customer trust. The sector carries more weight in the index as it accounts for 41.9 per cent of the sectors covered in the index due to its higher contribution to GDP. Job vacancies have ...

Full article: http://www.channelnewsasia.com/stories/singaporelocalnews...

Tweets

Singapore's national customer satisfaction scor...

straitstimes.com 09 Feb '11, 8am

Singapore's national customer satisfaction score for 2010 has fallen from the year before - with a score of 67.2 out of 10...

Customer satisfaction continues to drop: IT APP...

straitstimes.com 09 Feb '11, 10pm

Singapore's national customer satisfaction score for 2010 has fallen from the year before - with a score of 67.2 out of 10...

The number of Americans applying for unemployme...

straitstimes.com 10 Feb '11, 2pm

WASHINGTON - THE number of Americans applying for unemployment benefits plunged last week to the lowest level in nearly th...

REUTERS: Nokia decide cancelar el desarrollo de...

sg.finance.yahoo.com 09 Feb '11, 12pm

Quotes delayed , except where indicated otherwise. Delay times are 15 mins for NASDAQ, NYSE and Amex. See also delay times...

Demand drops for latest BTO projects

Demand drops for latest BTO projects

channelnewsasia.com 07 Feb '11, 3am

SINGAPORE: The latest three Build-To-Order (BTO) projects by the Housing Board Development in Bukit Batok and Yishun are n...