18 Oct '11, 5am

CEA clamps down on errant estate agencies & agents - Channel NewsAsia

CEA clamps down on errant estate agencies & agents - Channel NewsAsia

SINGAPORE: The authorities are getting tougher on errant estate agencies and agents. Industry watchdog, the Council for Estate Agencies (CEA) recently formed an Inspection and Compliance Section to pro-actively detect infringements and unethical behaviour. Executive director of CEA, Chionh Chye Khye, said: "Staff will carry out inspection and compliance checks to ensure that estate agents have in place proper systems for management and supervision of salespersons, complaint handling, advertisement control and maintenance of proper records." Mr Chionh was speaking at an inaugural seminar for key executive officers of property firms in Singapore on Tuesday. He said that as of end-September, CEA has received 1,239 complaints this year - an average of five complaints a day. Being a customer-oriented industry, Mr Chionh said estate agencies should treat all complaints as custom...

Full article: http://www.channelnewsasia.com/stories/singaporebusinessn...

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