21 Oct '11, 12pm

SMRT, SBS Transit fined for service quality breaches

SINGAPORE: Bus operators SMRT and SBS Transit have been fined by the Public Transport Council (PTC) for service quality breaches. For the six-month period from 1 December 2010 to 31 May 2011, both operators had instances of failing to depart from bus interchanges on time, and also exceeding the maximum passenger load. SBS Transit was fined S$700, and SMRT S$300. Chairman of the Public Transport Council, Gerard Ee, said: "Although the operators have generally been able to meet the Quality of Service standards set for basic bus services, the latest performance results indicate that they face some challenges in continuing to deliver service quality as public transport ridership increases." To address this problem, Mr Ee noted that the operators are investing in more new buses and recruiting more drivers. The Land Transport Authority is also currently reviewing the bus service...

Full article: http://www.channelnewsasia.com/stories/singaporelocalnews...

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