11 Feb '11, 4am

Beauty industry has ugliest Case record

BEAUTY firms and building contractors were among the most complained-about businesses last year, Singapore's consumer watchdog said on Thursday. The beauty industry had the most complaints, with 3,111 - 51 per cent more than in 2009 - said the Consumers Association of Singapore (Case). The complaints were typically about failure to honour contracts, leaving customers out of pocket. Case executive director Seah Seng Choon attributed the sharp increase in beauty cases to the sudden closure of a number of chains - including Subtle Senses and Wax in the City - which each had several thousand members. The highest successful claim made last year was also against a beauty firm, for $35,332 in cash. The consumer and her son had each bought a beauty package with a salon, paying $62,500 between them. Read the full story in Friday's edition of The Straits Times.

Full article: http://www.straitstimes.com/BreakingNews/Singapore/Story/...

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