03 Nov '11, 12am

Telco network down? Unexpected surge in mobile data usage is the cause, experts say

Telco network down? Unexpected surge in mobile data usage is the cause, experts say

CELLPHONE users here have endured four major service outages in five months, with no telco spared. Until the recent breakdowns, Singapore telcos had maintained a largely outage-free record. The last major one occurred in May 1997, when M1 was hit by a service disruption caused by interference from a SingTel base station. May 18: M1's networks went down for 14 hours, affecting both voice and messaging services. The 3G data service was down too. According to M1, the outage was a 'technical issue' caused by a faulty card in one of its customer management servers. The telco made an official apology on May 25, and offered subscribers 24 hours of free local calls, SMSes and MMSes. July 29: M1's 3G messaging service went down at 6am. Affected users found their outbound SMSes failing to go out to their destinations, while others were spammed with 20 or so copies of a single SMS. M...

Full article: http://www.straitstimes.com/BreakingNews/Singapore/Story/...

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