07 Nov '11, 2am

Qantas Airways offering 100,000 free flights to regain customer loyalty

SYDNEY - Qantas Airways is offering 100,000 free flights, in the first of a number of measures to regain customer loyalty, after passengers were affected by the airline's decision to ground its entire fleet over a labour dispute last weekend. Passengers who were unable to fly last weekend are eligible for a free return economy flight within Australia or to New Zealand, the company said in a statement yesterday. The offer is open for two years from Dec 14, reported AFP news agency. The initiative will cost the airline about A$20 million (S$26 million), a spokeswoman confirmed. "This ticket offer is one of a range of initiatives we will be launching as a way of saying sorry as we move forward into this period of stability," chief executive Alan Joyce said. The airline said that it will make further announcements shortly in relation to customers based outside Australia and fo...

Full article: http://www.todayonline.com/Hotnews/EDC111107-0000050/Qant...

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Qantas to give away 100,000 tickets to affected passengers

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