14 Nov '11, 9am

M1 fined S$300,000 for service disruption

M1 fined S$300,000 for service disruption

SINGAPORE: The Infocomm Development Authority of Singapore (IDA) has fined M1 S$300,000 for the service disruption on 18 May which caused subscribers in the western part of Singapore to experience difficulty in making and receiving calls. Subscribers also had difficulty accessing SMS, MMS and mobile data services via mobile phones. IDA said it has investigated the disruption and found that M1 had not fulfilled its obligation to provide resilient mobile telephone services. The service disruption was caused by faulty hardware cards in M1's back-end systems. This affected the normal functioning of a database in M1's network that is used to identify and update the location of M1 subscribers at the western part of Singapore. The service disruption affected more than 5 per cent of M1's base stations, said IDA. Due to the unique nature of the service incident, no alarms were trig...

Full article: http://www.channelnewsasia.com/stories/singaporebusinessn...

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