14 Nov '11, 10am

M1 to appeal against S$300,000 penalty by IDA for its service disruption in May

M1 to appeal against S$300,000 penalty by IDA for its service disruption in May

M1 to Appeal Against S$300,000 Fine by IDA On 18th May 2011, Singapore telco M1 experienced one of its worst service disruption in years . The telco managed to restore its service by Thursday 19th May 7:30pm, and identified the problem to a faulty card in its backend systems. However, the service outage did not escape the scrutiny of the Infocomm Development Authority of Singapore (IDA). A financial penalty of S$300,000 has been imposed on M1 for breaching the Code of Practice for Telecommunication Service Resiliency ("Service Resiliency Code"), with IDA stating that M1 did not fulfill its obligation to provide resilient mobile telephone services. In its press release, IDA mentioned that the fault that caused the service disruption was not foreseeable and not within M1's control. Though time was required to identify and restore its services, IDA deemed that M1's efforts to...

Full article: http://www.hardwarezone.com.sg/tech-news-m1-appeal-agains...

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SINGAPORE - The Infocomm Development Authority of Singapore (IDA) has fined M1 S$300,000 for the service disruption on 18 ...

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straitstimes.com 14 Nov '11, 10am

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