14 Nov '11, 2pm

M1 fined $300,000 for service disruption in May #Singapore

I think its about time to teach these telco's some lesson.. they were the worst of the worst when comes to customer service!!! my latest incident happened in M1 Paragon when I was made to waited for 4 solid hour just to upgrade a wireless internet network!!!! can you imagine that??? arrived 1.30pm, briefed the staff of my intention @ 2.00pm, she didn't get what I mean, so briefed the manager again @ 2.30pm. Leave my mobile with the manager, told her they can take their 'grandfather and grandmother' time to get it done and call me. called @ 3.50pm and was told thing has been solved (take note, it's just upgrading of internet speed and they sounded as if it was as difficult as solving nuclear leakage). Allocated an obviously malaysian counter guy to serve me. And you know what??? he asked: " sir, how can I help you huh?" and when I asked was he ever being briefed of my inten...

Full article: http://sg.news.yahoo.com/m1-fined--300-000-for-service-di...

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Singapore's No. 3 telco M1 fined $300,000 for May disruption

Singapore's No. 3 telco M1 fined $300,000 for M...

straitstimes.com 14 Nov '11, 10am

Singapore's No. 3 telco M1 has been fined $300,000 by the authorities after its cellular networks went down in May, affect...

M1 fined S$300,000 for service disruption

M1 fined S$300,000 for service disruption

channelnewsasia.com 14 Nov '11, 9am

SINGAPORE: The Infocomm Development Authority of Singapore (IDA) has fined M1 S$300,000 for the service disruption on 18 M...

M1 fined S$300,000 by IDA for May's service dis...

todayonline.com 14 Nov '11, 10am

SINGAPORE - The Infocomm Development Authority of Singapore (IDA) has fined M1 S$300,000 for the service disruption on 18 ...

M1 to appeal against S$300,000 penalty by IDA for its service disruption in May

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M1 to Appeal Against S$300,000 Fine by IDA On 18th May 2011, Singapore telco M1 experienced one of its worst service disru...

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Singapore telecommunications company M1 has been fined S$300,000 over the May 18 outage. Affected subscribers were unable ...

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