16 Dec '11, 7am

SMRT CEO apologises for 5-hour MRT train breakdown

SMRT chief executive Saw Phaik Hwa apologised to commuters affected by Thursday's five-hour long disruption on the North South Line.-- ST PHOTO: NEO XIAO BIN By Royston Sim SMRT chief executive Saw Phaik Hwa apologised to commuters affected by Thursday's five-hour long disruption on the North South Line. Speaking to reporters at a press conference on Friday afternoon, Ms Saw said: 'We are very sorry that this happened.' She promised that SMRT would spare no effort to prevent a recurrence of Thursday's incident. She also said it was very important that SMRT improve its incident management plans and crowd management. Please enable JavaScript to view the comments powered by Disqus. blog comments powered by Disqus

Full article: http://www.straitstimes.com/BreakingNews/Singapore/Story/...

Tweets

SMRT CEO apologises for 5-hour MRT train breakd...

straitstimes.com 16 Dec '11, 9am

SMRT chief executive Saw Phaik Hwa apologised to commuters affected by Thursday's five-hour long disruption on the North S...

SMRT CEO apologises for train disruption

SMRT CEO apologises for train disruption

channelnewsasia.com 16 Dec '11, 7am

SINGAPORE: SMRT CEO Saw Phaik Hwa on Friday offered her sincere apologies to all MRT commuters affected by the five-hour b...

SMRT breakdown again?

SMRT breakdown again?

channelnewsasia.com 16 Dec '11, 11pm

SINGAPORE: SMRT said southbound train services from Toa Payoh to Marina Bay stations were disrupted Saturday morning -- tw...

MRT breakdown: Don't break the windows, says SMRT

MRT breakdown: Don't break the windows, says SMRT

straitstimes.com 17 Dec '11, 1am

If you are stuck inside a train, never smash the windows or force the doors open. -- PHOTO: TWITTER If you are stuck insid...

SMRT admits it could've done much better communicating with passengers during Thursday's 5-hour breakdown

SMRT admits it could've done much better commun...

straitstimes.com 17 Dec '11, 1am

An SMRT staff member at City Hall station directing commuters to alternative transport to get to their destinations on Thu...

Train services on north-south line back to norm...

straitstimes.com 16 Dec '11, 2am

Train services on the north-south line were back to normal on Friday morning after a five hour disruption on Thursday nigh...

(ST) MRT breakdown: Lui Tuck Yew disappointed w...

straitstimes.com 16 Dec '11, 4pm

Transport Minister Lui Tuck Yew (above) expressed disappointment with how SMRT handled Thursday's massive shutdown, callin...

so #smrt is saying that the whole train of people are liars???

so #smrt is saying that the whole train of peop...

straitstimes.com 17 Dec '11, 1am

Passengers affected by Thursday's train breakdown should not have been gasping for air or been plunged into darkness even ...

Define "necessary" please Latest update: SMRT CEO will consider resigning if necessary

Define "necessary" please Latest update: SMRT C...

asiaone.com 16 Dec '11, 8am

SMRT chief executive Saw Phaik Hwa apologised today for Thursday's five-hour long evening disruption on the North-South li...

It's like magic how ST finds happy customers ab...

straitstimes.com 16 Dec '11, 2am

The Straits Times checks on north-bound trains along the North-South line between 7am and 9am on Friday morning showed the...

MRT breakdown: Damaged power rail the cause, says SMRT (via ST iPhone App)

MRT breakdown: Damaged power rail the cause, sa...

straitstimes.com 16 Dec '11, 12am

Commuters being guided out of a tunnel yesterday at Dhoby Ghaut MRT station by SMRT staff. They had been on board a train ...

MRT breakdown: Man who smashed window 'a hero'

MRT breakdown: Man who smashed window 'a hero'

straitstimes.com 17 Dec '11, 1am

It is believed that the man broke the window as his wife was ill and had difficulty breathing. -- PHOTO: STOMP By Shuli Su...

#smrt CEO Gets Her Own Poster #sgpolitics

#smrt CEO Gets Her Own Poster #sgpolitics

izreloaded.blogspot.com 16 Dec '11, 9am

apologised to the 127,000 commuters who were affected by one of the worst rail disruptions in Singapore to date. "Very, ve...

Who was the hero who smashed SMRT train window yesterday during the breakdown? #SMRT #SMRTruinsLives

Who was the hero who smashed SMRT train window ...

alvinology.com 16 Dec '11, 8am

smrt angry bird smashed window , smrt circle line , smrt circle line breakdown , smrt fail , smrt insurance agent smashed ...

SMRT to review procedures, investigate outage: ...

sg.news.yahoo.com 16 Dec '11, 12pm

SMRT chief executive officer Saw Phaik Hwa said she would personally look into ensuring there would be no repeat of the ma...