16 Dec '11, 7am

SMRT CEO apologises for train disruption

SMRT CEO apologises for train disruption

SINGAPORE: SMRT CEO Saw Phaik Hwa on Friday offered her sincere apologies to all MRT commuters affected by the five-hour breakdown on the North-South Line on Thursday evening. The disruption affected 127,000 passengers, and some 1,000 commuters were also trapped in each of the four trains that stalled. Speaking at a news conference at the SMRT headquarters, Ms Saw promised a full investigation into what had caused the breakdown. She said SMRT will learn from the incident and improve on giving better information. "We do apologise especially those who experienced considerable inconvenience... What we can promise is that we will spare no effort in preventing such an occurrence," said Ms Saw. "I will personally look into improving our incident management plan, especially in the areas of giving timely and better information, as well as crowd management, in both our stations and...

Full article: http://www.channelnewsasia.com/stories/singaporelocalnews...

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