16 Dec '11, 9am

SMRT apologises for \\"income opportunity\\" message

SMRT apologises for \\"income opportunity\\" message

SINGAPORE : SMRT has admitted that it was a "very bad mistake" to send out an "insensitive" message alert about the train disruption on Thursday night. The "income opportunity" message was sent to all SMRT taxi drivers. A passenger took a picture of it and posted it online. It went viral instantly and the message drew heavy criticisms. At the news conference on Friday, SMRT explained that instead of using the template for train disruption, a wrong message template was used. This was subsequently corrected. The rail operator explained that SMRT Taxis usually sends out messages to advise cab drivers of crowded events - such as during the F1 race, or when events wrap at Suntec Convention Centre. This is so that its cabbies could head down to the locations to pick up passengers, and to ease congestion. Goh Chee Kong, senior vice-president of Communications and Services at SMRT...

Full article: http://www.channelnewsasia.com/stories/singaporelocalnews...

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