16 Dec '11, 12pm

SMRT to review procedures, investigate outage: CEO - Yahoo! via @yahoosg

SMRT chief executive officer Saw Phaik Hwa said she would personally look into ensuring there would be no repeat of the massive train disruption on Thursday evening that left thousands of passengers stranded. In a press briefing on Friday afternoon, Saw apologized to commuters and acknowledged that more could have been done to manage the outage better. “As the CEO of SMRT, I want to personally offer our sincere apologies to the commuters, and we will conduct a full investigation and share our findings with the public when it’s ready,” Saw said, adding that lessons from the incident would be noted and no effort would be spared to make sure such chaos arising from the outage would not happen again. “I personally feel it’s very important and will personally look into improving our incident management plan procedures, especially in the areas of giving timely and better informa...

Full article: http://sg.news.yahoo.com/smrt-to-review-procedures--inves...

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SMRT CEO apologises for train disruption

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channelnewsasia.com 16 Dec '11, 7am

SINGAPORE: SMRT CEO Saw Phaik Hwa on Friday offered her sincere apologies to all MRT commuters affected by the five-hour b...

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straitstimes.com 16 Dec '11, 7am

SMRT chief executive Saw Phaik Hwa apologised to commuters affected by Thursday's five-hour long disruption on the North S...

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todayonline.com 16 Dec '11, 8am

SINGAPORE - Facing the media for the first time since SMRT experienced one of its worst rail disruptions to date, SMRT CEO...

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straitstimes.com 16 Dec '11, 9am

SMRT chief executive Saw Phaik Hwa apologised to commuters affected by Thursday's five-hour long disruption on the North S...

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izreloaded.blogspot.com 16 Dec '11, 9am

apologised to the 127,000 commuters who were affected by one of the worst rail disruptions in Singapore to date. "Very, ve...

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asiaone.com 16 Dec '11, 8am

SMRT chief executive Saw Phaik Hwa apologised today for Thursday's five-hour long evening disruption on the North-South li...

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todayonline.com 16 Dec '11, 9pm

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sg.news.yahoo.com 17 Dec '11, 8am

There should not even be a need for the public to even petition for her to step down. She should have the initiative to st...

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sg.news.yahoo.com 19 Dec '11, 4am

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channelnewsasia.com 18 Dec '11, 1pm

SINGAPORE: SMRT CEO Saw Phaik Hwa has told Channel NewsAsia that she has no plans to step down over the disruptions. She s...