16 Dec '11, 9pm

SMRT CEO would "seriously consider" resignation if it was a "necessity"

SINGAPORE - A day after SMRT experienced one of its worst train service disruptions to date, its chief executive Saw Phaik Hwa yesterday faced the media and apologised to the 127,000 affected commuters. As she and a few other senior management members sought to give an account of the breakdown and explain its dire handling of the incident, Ms Saw acknowledged the groundswell of frustration and criticism. "We are truly sorry about this," said Ms Saw, "I understand how difficult it is for a customer, instead of taking half an hour or 45 minutes to go home, to be stuck there for a few hours, and worse, to be stuck on a train without air-conditioning and just ventilation. And certainly if you don't know what is happening ... this has been a real-life test of how much more we need to do (to keep commuters informed)." Asked by journalists whether she and other senior management ...

Full article: http://www.todayonline.com/Singapore/EDC111217-0000067/As...

Tweets

SMRT CEO apologises for train disruption

SMRT CEO apologises for train disruption

channelnewsasia.com 16 Dec '11, 7am

SINGAPORE: SMRT CEO Saw Phaik Hwa on Friday offered her sincere apologies to all MRT commuters affected by the five-hour b...

SMRT CEO says she would consider calls to resign

todayonline.com 16 Dec '11, 8am

SINGAPORE - Facing the media for the first time since SMRT experienced one of its worst rail disruptions to date, SMRT CEO...

Define "necessary" please Latest update: SMRT CEO will consider resigning if necessary

Define "necessary" please Latest update: SMRT C...

asiaone.com 16 Dec '11, 8am

SMRT chief executive Saw Phaik Hwa apologised today for Thursday's five-hour long evening disruption on the North-South li...

I think @plinc was being too nice on #SMRT. Sho...

todayonline.com 16 Dec '11, 9pm

SINGAPORE - Amid the public outcry over the train disruption on Thursday, SMRT's senior management team acknowledged that ...

Transport Minister Lui Tuck Yew says he is disappointed with #SMRT.

Transport Minister Lui Tuck Yew says he is disa...

asiaone.com 17 Dec '11, 2am

AsiaOne Saturday, Dec 17, 2011 Transport Minister Lui Tuck Yew expressed his disappointment on Friday with how SMRT handle...

SMRT explains fault, will refund passengers #Singapore

SMRT explains fault, will refund passengers #Si...

sg.news.yahoo.com 16 Dec '11, 6am

train fault on the North-South line during Thursday’s evening peak hour was caused by a damaged third rail between Dhoby G...

SNA - SMRT: Opportunity for SMRT taxis to make money when train services break down

SNA - SMRT: Opportunity for SMRT taxis to make ...

MRT commuters riled by SMRT CEO Saw Phaik Hwa's latest comments SGtrains forum SMRT chief executive Saw Phaik Hwa's latest...

Clamour grows for SMRT CEO to step down #Singapore

sg.news.yahoo.com 17 Dec '11, 8am

There should not even be a need for the public to even petition for her to step down. She should have the initiative to st...

#smrt CEO Gets Her Own Poster #sgpolitics

#smrt CEO Gets Her Own Poster #sgpolitics

izreloaded.blogspot.com 16 Dec '11, 9am

apologised to the 127,000 commuters who were affected by one of the worst rail disruptions in Singapore to date. "Very, ve...

The #smrt Debacle #sgpolitics #smrtruinslives

The name SMRT has become synonymous with chaos and confusion as evidenced by its worst breakdown in its 24-year operating ...

SMRT to review procedures, investigate outage: ...

sg.news.yahoo.com 16 Dec '11, 12pm

SMRT chief executive officer Saw Phaik Hwa said she would personally look into ensuring there would be no repeat of the ma...

More training for train drivers to improve comm...

channelnewsasia.com 16 Dec '11, 11am

SINGAPORE : SMRT has said there will be more training for train drivers to provide more timely updates to passengers - not...

SMRT apologises for \\"income opportunity\\" message

SMRT apologises for \\"income opportunity\\" me...

channelnewsasia.com 16 Dec '11, 9am

SINGAPORE : SMRT has admitted that it was a "very bad mistake" to send out an "insensitive" message alert about the train ...

SMRT admits it could've done much better communicating with passengers during Thursday's 5-hour breakdown

SMRT admits it could've done much better commun...

straitstimes.com 17 Dec '11, 1am

An SMRT staff member at City Hall station directing commuters to alternative transport to get to their destinations on Thu...

SMRT says sorry for 'income opportunity' alert ...

sg.news.yahoo.com 16 Dec '11, 4am

This is outrageous. SMRT announced that affected commuters could refund their fares within 3days. The fact is that for suc...