17 Dec '11, 1am

SMRT admits it could've done much better communicating with passengers during Thursday's 5-hour breakdown

SMRT admits it could've done much better communicating with passengers during Thursday's 5-hour breakdown

An SMRT staff member at City Hall station directing commuters to alternative transport to get to their destinations on Thursday. -- ST PHOTO: NURIA LING By Royston Sim SMRT on Friday admitted that it could have done much better in communicating with passengers during Thursday's five-hour service disruption, which affected about 127,000 people. On Thursday evening, the train service between Bishan and Marina Bay stations was disrupted in both directions, in one of the worst breakdowns since the MRT system opened in 1987. Commuters stuck on the trains complained that they were left in the dark about the situation, with no updates from the train drivers aside from a standard message informing them that there was a fault on the train that was being rectified. Others griped that they had no idea what went wrong, how serious the problem was, or how long they would have to stay o...

Full article: http://www.straitstimes.com/The-Big-Story/The-Big-Story-3...

Tweets

SMRT breakdown again?

SMRT breakdown again?

channelnewsasia.com 16 Dec '11, 11pm

SINGAPORE: SMRT said southbound train services from Toa Payoh to Marina Bay stations were disrupted Saturday morning -- tw...

so #smrt is saying that the whole train of people are liars???

so #smrt is saying that the whole train of peop...

straitstimes.com 17 Dec '11, 1am

Passengers affected by Thursday's train breakdown should not have been gasping for air or been plunged into darkness even ...

MRT breakdown: Don't break the windows, says SMRT

MRT breakdown: Don't break the windows, says SMRT

straitstimes.com 17 Dec '11, 1am

If you are stuck inside a train, never smash the windows or force the doors open. -- PHOTO: TWITTER If you are stuck insid...

SMRT CEO apologises for 5-hour MRT train breakdown

straitstimes.com 16 Dec '11, 7am

SMRT chief executive Saw Phaik Hwa apologised to commuters affected by Thursday's five-hour long disruption on the North S...

(ST) MRT breakdown: Lui Tuck Yew disappointed w...

straitstimes.com 16 Dec '11, 4pm

Transport Minister Lui Tuck Yew (above) expressed disappointment with how SMRT handled Thursday's massive shutdown, callin...

SMRT CEO apologises for 5-hour MRT train breakd...

straitstimes.com 16 Dec '11, 9am

SMRT chief executive Saw Phaik Hwa apologised to commuters affected by Thursday's five-hour long disruption on the North S...

SMRT CEO apologises for train disruption

SMRT CEO apologises for train disruption

channelnewsasia.com 16 Dec '11, 7am

SINGAPORE: SMRT CEO Saw Phaik Hwa on Friday offered her sincere apologies to all MRT commuters affected by the five-hour b...

MRT breakdown: Man who smashed window 'a hero'

MRT breakdown: Man who smashed window 'a hero'

straitstimes.com 17 Dec '11, 1am

It is believed that the man broke the window as his wife was ill and had difficulty breathing. -- PHOTO: STOMP By Shuli Su...

SMRT says NO to cab fare compensation..

news.insing.com 17 Dec '11, 3pm

SMRT has admitted that it needs to work on its communication when train incidents happen. The senior management of SMRT to...

SMRT admits to being unprepared for N-S Line breakdown, vows to make sure it won't happen again

SMRT admits to being unprepared for N-S Line br...

tnp.sg 17 Dec '11, 2am

THEY were simply not prepared for an emergency of this scale. Thursday's train service disruption has never happened befor...

Recommended read. MRT Breakdown and what is wro...

singaporemind.blogspot.com 17 Dec '11, 5am

I was once stuck in a train on the Circle Line for 15 minutes before a technical problem was rectified. The train was very...

MRT breakdown: Instant tweets, posts play key role (via ST iPhone App)

MRT breakdown: Instant tweets, posts play key r...

straitstimes.com 17 Dec '11, 1am

A photo of passengers on a train that stalled between City Hall and Dhoby Ghaut stations on Thursday evening, taken by ban...

MRT breakdown: Lui Tuck Yew disappointed with SMRT

straitstimes.com 16 Dec '11, 2pm

Transport Minister Lui Tuck Yew (above) expressed disappointment with how SMRT handled Thursday's massive shutdown, callin...

Transport Minister Lui Tuck Yew at Newton MRT station to assess the situation #SMRT

Transport Minister Lui Tuck Yew at Newton MRT s...

straitstimes.com 17 Dec '11, 5am

Mr Lui was at Newton MRT station to assess the situation. --ST PHOTO: STACEY CHIA By Stacey Chia Were you one of the passe...

Who was the hero who smashed SMRT train window yesterday during the breakdown? #SMRT #SMRTruinsLives

Who was the hero who smashed SMRT train window ...

alvinology.com 16 Dec '11, 8am

smrt angry bird smashed window , smrt circle line , smrt circle line breakdown , smrt fail , smrt insurance agent smashed ...