#SMRT breakdown: Tracking Saw Phaik Hwa, the woman in the hot seat

MRT breakdown: Tracking the woman in the rail hot seat

#SMRT breakdown: Tracking Saw Phaik Hwa, the woman in the hot seat

Ms Saw's candour has sparked anger. -- ST PHOTO: CHEW SENG KIM By Judith Tan When it was announced in 2002 that Ms Saw Phaik Hwa would become SMRT's chief executive, eyebrows were raised. She was someone outside the military and public sector elite, and a woman to boot. It did not matter that she had 19 years' experience in duty-free retail chain DFS Venture Singapore, rising to become a regional president who oversaw 1,000 staff in Singapore, Malaysia and Indonesia. Background story Service is key 'Today, service is the buzzword everywhere in every industry... As a company, we don't want to see the ride as the only service which is important. There must be good service in every transaction with every customer.' MS SAW, on making it a priority to improve service Background story WHO IS SAW PHAIK HWA? Born in Kuala Lumpur, Malaysia on Oct 25, 1954 Father was a businessman a...

Full article: http://www.straitstimes.com/The-Big-Story/The-Big-Story-3...

Comments

Jason Ling

20 Dec '11, 9am
get it? "woman in the rail hot seat" lol
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@dckw84 » 18 Dec '11, 8am
MRT breakdown: Tracking the woman in the rail hot seat [link] (via ST iPhone App)
@CalvinTimo » 18 Dec '11, 6am
The first paragraph is taking a dig @ Saw Phaik Hwa. She isn't surprise cos there isn't much eyebrows for her to raise. [link]
@breedomcha » 18 Dec '11, 5am
Really her fault? Or? -- MRT breakdown: Tracking the woman in the rail hot seat [link]
@tocsg » 18 Dec '11, 5am
"One area Ms Saw felt had potential was commercial space and she set about turning SMRT stations into retail... [link]
@qazimzim » 18 Dec '11, 5am
RT @sailesh88: Ah ah siol! RT @yuxiangsg: Wahh.. ST dont give face already. [link] #smrt
@thejeromechan » 18 Dec '11, 4am
Saw phiak hwa = 说废话 RT @POZboySG: Wah hosehliao. Straits Times no gib chan liao to this aunty Saw Phaik Hwa. [link]
@singaporesurf » 18 Dec '11, 4am
MRT Breakdown: Tracking The Woman In The Rail Hot Seat: Judith Tan, ST Nine years later, the plot has taken a... [link]
@sailesh88 » 18 Dec '11, 3am
Ah ah siol! RT @yuxiangsg: Wahh.. ST dont give face already. [link] #smrt
@DesmondKwan » 18 Dec '11, 3am
[link] Ooh. Ms Saw have a retail background. No wonder so many Xchanges that no one visits.
@dieselelectric » 18 Dec '11, 3am
RT @STcom #SMRT breakdown: Tracking Saw Phaik Hwa, the woman in the hot seat [link] #fb
@xiaoomantou » 18 Dec '11, 3am
Her face really cui sia!!! RT @STcom: #SMRT breakdown: Tracking Saw Phaik Hwa, the woman in the hot seat [link]
@timothyouyang » 18 Dec '11, 2am
Improving service a priority but not communications? RT @STcom MRT breakdown: Tracking the woman in the rail hot seat [link]
@kandace_chups » 18 Dec '11, 2am
Hot soup too. RT #SMRT breakdown: Tracking Saw Phaik Hwa, the woman in the hot seat [link]
@clarenceching » 18 Dec '11, 2am
RT @STcom: #SMRT breakdown: Tracking Saw Phaik Hwa, the woman in the hot seat [link]
@STcom » 18 Dec '11, 2am
#SMRT breakdown: Tracking Saw Phaik Hwa, the woman in the hot seat [link]
@moilum » 19 Dec '11, 4am
MRT breakdown: Tracking the woman in the rail hot seat [link]
» 18 Dec '11, 12pm
MRT breakdown: Tracking the woman in the rail hot seat [link] (via ST iPhone App)
@weekjm » 18 Dec '11, 11am
RT @STcom: #SMRT breakdown: Tracking Saw Phaik Hwa, the woman in the hot seat [link]
» 18 Dec '11, 8am
RT @POZboySG: Wah hosehliao. Straits Times no gib chan liao to this aunty Saw Phaik Hwa. [link]
@ReiEn » 18 Dec '11, 7am
RT @POZboySG: Wah hosehliao. Straits Times no gib chan liao to this aunty Saw Phaik Hwa. [link]
@rochorbeancurd » 18 Dec '11, 5am
RT @POZboySG: Wah hosehliao. Straits Times no gib chan liao to this aunty Saw Phaik Hwa. [link]
@Dollytyz » 18 Dec '11, 5am
RT @STcom: #SMRT breakdown: Tracking Saw Phaik Hwa, the woman in the hot seat [link]
@daintyflair » 18 Dec '11, 4am
RT @POZboySG: Wah hosehliao. Straits Times no gib chan liao to this aunty Saw Phaik Hwa. [link]
@WilliamBSKoh » 18 Dec '11, 4am
RT @STcom: #SMRT breakdown: Tracking Saw Phaik Hwa, the woman in the hot seat [link]
@yours_truly_nie » 18 Dec '11, 4am
RT @POZboySG: Wah hosehliao. Straits Times no gib chan liao to this aunty Saw Phaik Hwa. [link]
@khanglip » 18 Dec '11, 4am
RT @STcom: #SMRT breakdown: Tracking Saw Phaik Hwa, the woman in the hot seat [link]
@hellomrstan » 18 Dec '11, 4am
RT @POZboySG: Wah hosehliao. Straits Times no gib chan liao to this aunty Saw Phaik Hwa. [link]
@aksuperdance » 18 Dec '11, 3am
MRT breakdown: Tracking the woman in the rail hot seat [link]
@yourdailypotato » 18 Dec '11, 3am
RT @STcom: #SMRT breakdown: Tracking Saw Phaik Hwa, the woman in the hot seat [link]
@runjieboo » 18 Dec '11, 3am
RT @STcom: #SMRT breakdown: Tracking Saw Phaik Hwa, the woman in the hot seat [link]
@Kiamsiapboi » 18 Dec '11, 3am
RT @STcom: #SMRT breakdown: Tracking Saw Phaik Hwa, the woman in the hot seat [link]
@babyhuggy » 18 Dec '11, 3am
RT @STcom: #SMRT breakdown: Tracking Saw Phaik Hwa, the woman in the hot seat [link]
@baebb » 18 Dec '11, 3am
RT @STcom: #SMRT breakdown: Tracking Saw Phaik Hwa, the woman in the hot seat [link]
@Jkxc » 18 Dec '11, 2am
RT @STcom: #SMRT breakdown: Tracking Saw Phaik Hwa, the woman in the hot seat [link]
@lightrauma » 18 Dec '11, 2am
RT @STcom: #SMRT breakdown: Tracking Saw Phaik Hwa, the woman in the hot seat [link]
@nadiahlee803 » 18 Dec '11, 2am
RT @STcom: #SMRT breakdown: Tracking Saw Phaik Hwa, the woman in the hot seat [link]
@fantazticbaby » 18 Dec '11, 2am
RT @STcom: #SMRT breakdown: Tracking Saw Phaik Hwa, the woman in the hot seat [link]
@abw0303 » 18 Dec '11, 2am
RT @STcom: #SMRT breakdown: Tracking Saw Phaik Hwa, the woman in the hot seat [link]
@deedee25 » 18 Dec '11, 2am
RT @STcom: #SMRT breakdown: Tracking Saw Phaik Hwa, the woman in the hot seat [link]
@ConolophusVanes » 18 Dec '11, 2am
RT @STcom: #SMRT breakdown: Tracking Saw Phaik Hwa, the woman in the hot seat [link]
@iiKidrauhlSwag » 18 Dec '11, 2am
RT @STcom: #SMRT breakdown: Tracking Saw Phaik Hwa, the woman in the hot seat [link]
@DarickTheStig » 18 Dec '11, 2am
RT @STcom: #SMRT breakdown: Tracking Saw Phaik Hwa, the woman in the hot seat [link]
@yatlax » 18 Dec '11, 2am
RT @STcom: #SMRT breakdown: Tracking Saw Phaik Hwa, the woman in the hot seat [link]
@chean_nasution » 18 Dec '11, 2am
RT @STcom: #SMRT breakdown: Tracking Saw Phaik Hwa, the woman in the hot seat [link]
@allesandria » 18 Dec '11, 2am
RT @STcom: #SMRT breakdown: Tracking Saw Phaik Hwa, the woman in the hot seat [link]
@LouisIsChicken » 18 Dec '11, 2am
RT @STcom: #SMRT breakdown: Tracking Saw Phaik Hwa, the woman in the hot seat [link]
@NAR_sg » 18 Dec '11, 2am
-_- [link]