28 Feb '11, 4am

Laggy broadband and poor service, but telco staff says 'You still have to pay'

Laggy broadband and poor service, but telco staff says 'You still have to pay'

is disappointed with the laggy broadband connection and unhelpful service from M1, since signing up with them late last year. When the STOMPer said that he was not going to pay for the unstable connection, a staff member told him, "No matter what your connection is like, you still have to pay". The STOMPer wrote: "I signed up with M1's 10mbps home broadband during the IT show late last year. "Since then, I've been having endless headaches and conflicts with their technical help. "I've experienced high latency almost once every 3 nights. "If the latency is below 800ms, I won't make noise, but it has gone up to more than 10,000ms (see screenshots). "When i called up, the staff members only tell me to use a direct connection and bypass any router. "I work with one of the internet service providers, so I have done all the necessary checks and used a direct Cat 6 cable that plu...

Full article: http://singaporeseen.stomp.com.sg/stomp/sgseen/got_servic...

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