21 Dec '11, 8am

Singaporeans happiest with information access, least with public transport

Singaporeans happiest with information access, least with public transport

Singaporeans are most dissatisfied with the punctuality of the public transport system, a Grey Group survey revealed. -- ST PHOTO: CHEW SENG KIM Singaporeans are most dissatisfied with the punctuality of the public transport system, a Grey Group survey revealed. Some 35 per cent of the 200 Singaporeans surveyed said they were dissatisfied with its punctuality, with 41 per cent of those over 60 years old most dissatisfied. Retail customer service ranked second worst with 33 per cent of respondents unhappy with current service standards. The quality of Internet access in public spaces ranked third as the most unsatisfying experience with 27 per cent of respondents voicing their dissatisfaction. Some 66 per cent of Singaporeans are happiest with their current exposure to global news, trends and information. Young adults from 18 to 29 years old were most satisfied at 72 per ce...

Full article: http://www.straitstimes.com/BreakingNews/Singapore/Story/...

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