21 Dec '11, 10am

‘Blame SMRT’s corporate culture, LTA’s lack of regular checks' | SingaporeScene - Yahoo! via @yahoosg

‘Blame SMRT’s corporate culture, LTA’s lack of regular checks' | SingaporeScene - Yahoo! via @yahoosg

It is becoming clearer by the day that the way the transport chaos was handled has exposed major cracks in SMRT 's company culture and the regulator's inability to act on these loopholes early in the game. Both are national embarrassments and need immediate attention. The outpouring of anger by Singaporeans and the swift political reaction that followed the disruptions, with even the Prime Minister returning from leave to announce the formation of a Committee of Inquiry , reflect the awakening that the country is experiencing. But if the post-chaos focus is mired in technical jargon like collector shoes, steel support brackets and claws, then the lessons will not be learnt. The scrutiny that follows should also ask these two questions: Why SMRT's management failed to get its act together during and, more importantly, after the two major disruptions? Why the Land Transport ...

Full article: http://sg.news.yahoo.com/blogs/singaporescene/blame-smrt-...

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