21 Dec '11, 10am

Users must manage smartphones, data plans properly when overseas: CASE

Users must manage smartphones, data plans properly when overseas: CASE

SINGAPORE: A picture of a mobile phone bill showing a staggering amount of about S$350,000 has gone viral on Facebook, prompting Singapore's consumer watchdog to advise smart phone users to better manage their data roaming plans. The phone bill was uploaded on Facebook by SingTel customer, Kave Goh. It sparked wide discussions on whose responsibility it is to manage data charges. A SingTel spokesperson, however, told Channel NewsAsia the amount Mr Goh is liable to pay is S$14,000, and not S$350,000. That's because the sum of S$336,000 incurred on data charges comes under a Bridge DataRoam plan that allows subscribers to pay a flat rate and latch on to an overseas partner network for that rate. Mr Goh had subscribed to this before going to Taiwan. But SingTel said the S$14,000 in data charges were incurred because the phone did not seem to be "manually locked" to SingTel's ...

Full article: http://www.channelnewsasia.com/stories/singaporelocalnews...

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