03 Mar '11, 12am
Our reader explains how she racked up a $2,000 bill for data-roaming.
I WAS happy with my telco provider M1 for more than 10 years until last December. I was on a business trip in Jakarta and used the roaming Vodafone services which was bad and tough-going on the upload. So it came as a shock when an M1 staff called to tell me that I had racked up over $2,000 in data usage, given the poor service. After an unpleasant discussion, I was advised to lodge a complaint when the bill arrived. When it arrived, I found I was billed $700 in roaming charges and assumed that the staff had resolved the problem during our discussion. But I was billed again subsequently for more than $1,400. After much haranguing for two months, I was offered a 15 per cent discount on the second bill. I did not agree to this. They immediately terminated my connection though I had informed them I would be travelling soon. So here I am in Taipei, with no phone service.