05 Jan '12, 12am

OpenNet's tangle of problems: Procedures 'flawed' and 'inefficient'

OpenNet's tangle of problems: Procedures 'flawed' and 'inefficient'

By Irene Tham, Technology Correspondent Internet service providers have criticised the consortium tasked with installing Singapore's super-fast fibre broadband network, saying its procedures are 'flawed' and 'inefficient'. They said the inflexible way that OpenNet operates was to blame for last year's complaints about poor service and delays. Customers who sign up with service providers such as Nucleus Connect, StarHub and M1 need to have their fibre-optic cables activated by the consortium. But there have been reports of irate consumers being forced to wait up to six weeks to get plugged into the Next Generation Nationwide Broadband Network. Background story Not a smooth start OpenNet is a consortium comprising Axia NetMedia, SingTel, SP Telecommunications and Singapore Press Holdings. In September 2008, it was tasked with installing the nation's super-fast fibre broadban...

Full article: http://www.straitstimes.com/BreakingNews/Singapore/Story/...

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