17 Jan '12, 11am

SMRT Taxis, Smart Cab & Prime Taxi fail in booking service standard

SMRT Taxis, Smart Cab & Prime Taxi fail in booking service standard

SINGAPORE: Three taxi companies - SMRT Taxis, Smart Cab and Prime Taxi - have fallen short in their services for radiophone booking. This is based on the latest quality of service (QoS) standards by the Land Transport Authority (LTA), covering areas such as answer rate, cater rate and the time taken to answer incoming calls and confirm taxi, as well as the time passengers waited for the taxis to arrive. Between October and November 2011, SMRT Taxis failed in the call answer rate. Smart Cab and Prime Taxi failed in the cater rate, waiting time for despatch centre to confirm the taxi from the time the call is answered, and passenger waiting time for the taxi. In response to queries from Channel NewsAsia, SMRT Taxis' acting deputy director of Customer Relations, Eunice Lui, said the taxi operator did not meet its call answer rate during the two months because of "capacity iss...

Full article: http://www.channelnewsasia.com/stories/singaporelocalnews...

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