11 Feb '12, 10am

Restaurant uses IT to improve service quality

Restaurant uses IT to improve service quality

SINGAPORE: A restaurant in Little India is making inroads in embracing information technology to improve service quality. Gayatri Restaurant along Race Course Road has partnered technology company Samsung in creating E-Menu - an ordering system that enables patrons to browse through the menu and choose their options via a Samsung tablet. The orders go directly to the kitchen, saving time and reducing human error. Waiters are still on hand to assist with the use of the system and to make recommendations. The project, supported by Spring Singapore, is a joint initiative between Gayatri Restaurant and Samsung. Director of Gayatri Restaurant, Mr Shanmugam, believes this would considerably enhance the dining experience of customers. He said: "The advantage in this is, my waiter will make less mistakes. We can change our proposal and presentation to the customers. If I want to s...

Full article: http://www.channelnewsasia.com/stories/singaporelocalnews...

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