21 Feb '12, 10am

DBS deactivates ATM cards, angers customers #Singapore

DBS deactivates ATM cards, angers customers #Singapore

Many DBS customers are riled after the bank deactivated their ATM and debit cards without prior notice, leaving many shocked and stranded without cash. Affected customers Yahoo! Singapore interviewed said that they received an SMS informing them of the deactivation of their card, which read: "We are emailing a new ATM card to you. For added security, your card ending XXXX is deactivated. For urgent replacement, pls visit any DBS/POSB branch." Some said the sudden deactivation was a big inconvenience as they were stuck without means of obtaining cash for a while. Said a DBS customer Seah Wei Jie, "I was frustrated, because I could not get money asap on the stop unless we went to a DBS bank branch." The 28-year-old added that although customers were informed that they could withdraw cash from any DBS or POSB branch, they could only do that during operating hours during the w...

Full article: http://sg.news.yahoo.com/blogs/singaporescene/dbs-deactiv...

Comments

  1. 22 Feb '12, 4am

    dont blame DBS, i think they did a great job, there might be security breach, so they disactivate our cards, its alot better than money missing, keep it up DBS

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