21 Mar '11, 4am

Our reader shares her frustration with the telco.

SINCE early this month, I have borne the brunt of the inefficiency of SingTel's sales and technical staff. It started when I signed up for the mio Home package using my house phone as the principal line. Once the analogue line was converted to digital line A, I was unable to get an extension phone to another part of my house so I opted to use an existing analogue phone line B as an extension phone. I explained to the mio technical operator that I wished to have all calls from digital line A diverted to the extension phone, which he agreed could be done and directed me to the sales department. The sales department said I had to pay an installation fee, a $20 one-time charge to activate the call and an additional monthly charge of about $5, which I agreed to. Five days later, a technician came and installed the extension phone. The next day, the digital phone line stopped wo...

Full article: http://www.straitstimes.com/STForum/OnlineStory/STIStory_...

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