22 Mar '11, 10pm

Iswaran's recipe to boost tourism

SINGAPORE - At Fairmont Singapore, the hotel's maintenance staff not only take care of the usual maintenance issues, they also check the mini-bars in the guest rooms. This frees the mini-bar staff from having to check every room in the hotel - thus helping not only to increase productivity but also allow the hotel to get the bill ready for the guests faster. "That has led to an increase in customer satisfaction," said Mr Ian Wilson, Fairmont Singapore's regional vice-president Asia and general manager, yesterday. Fairmont Singapore's productivity drive is in line with industry-wide efforts. A hotel productivity plan, formulated by the Singapore Tourism Board (STB) and Singapore Hotel Association, will look at support for training and how hotels can improve their internal processes through the redesigning of jobs and the improvement of technology, STB CEO Aw Kah Peng told r...

Full article: http://www.todayonline.com/Singapore/EDC110323-0000718/Is...

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