30 May '12, 9am

SingTel fined $400,000 for mobile service disruption last September

SingTel fined $400,000 for mobile service disruption last September

Telco SingTel has been fined $400,000 by the authorities for disrupting the voice, messaging and data services of mobile phone users for 22 hours last September. -- ST PHOTO: ALPHONSUS CHERN By Irene Tham Telco SingTel has been fined $400,000 by the authorities for disrupting the voice, messaging and data services of mobile phone users for 22 hours last September. The Infocomm Development Authority (IDA) said that SingTel's cellular networks went down due to a 'software glitch' in the new switches that the telco was installing in the central region of Singapore to upgrade its network. This is the highest fine imposed on a telco by IDA, and also the second time it has fined a telco for breaching its Telecom Service Resiliency Code. M1 was fined $300,000 last November for a similar breakdown, but M1 appealed against the fine.

Full article: http://www.straitstimes.com/BreakingNews/Singapore/Story/...

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