14 Apr '11, 4am

Should bus operators inform commuters what the next stop is?

IT SADDENS me to read Tuesday's headline, 'Bus operators score with good service'. One basic service that bus operators should provide is informing commuters what the next stop is. On Sunday, my wife and I travelled on bus service 80, from Upper Paya Lebar to Kovan MRT station. As the bus windows were tinted and it was raining, I had difficulty locating my position. I had to ask a fellow commuter for the location when the bus stopped at Kovan station, before alighting. Earlier that day, we also took bus service 80 from Chinatown to Upper Paya Lebar. Though it was not raining, my vision was obstructed by the tinted windows and we ended up alighting one stop earlier. Providing directional guidance in buses is the primary service that bus operators should have thought of, if they seek to improve.

Full article: http://www.straitstimes.com/STForum/OnlineStory/STIStory_...

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