14 Apr '11, 10pm

US govt wants airlines to refund fees for lost luggage

NEW YORK - You have paid US$15 (S$18.73) or more to check in your bag on a flight within the United States. Then, the airline loses it. You do not even get your money back. The US government wants to change that by requiring airlines to automatically refund the checked luggage fee if a bag is lost or not delivered in a "timely" manner. The airlines charge US$15 to US$35 to check a bag, US$20 to US$45 to check a second and more for the third and beyond. Most airlines would not provide a refund, even if it takes days to return a passenger's suitcase. They say the rule would raise prices for everyone. "I am going to pay you US$25 to deliver my bag to X destination, it should be there waiting," says Mr Joseph Rosenberg from Virginia, who had to buy a suit at the last minute this week after an airline lost his bag on a flight to a business meeting. "They should return the fee f...

Full article: http://www.todayonline.com/World/EDC110415-0000346/US-gov...

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