08 Jun '12, 9pm

StarHub apologises for fibre broadband service interruption

We refer to Mr Frank Chua's letter "Nine-hour loss of service was frustrating" (June 8), about the service interruption on May 30. We apologise again to him and our affected customers for any inconvenience experienced from this incident. We thank them for their patience. To clarify Mr Chua's concerns, we restored the affected fibre broadband service within two hours of onset by diverting traffic away from the faulty network equipment. We also resolved a connectivity problem due to an IP address issue that was related to the initial service interruption for a small number of customers. StarHub understands that a reliable broadband connection is important to our customers, whom we kept informed by providing incident updates to the media as well as on our Facebook page and Twitter account. StarHub will continue to make every effort to provide a quality broadband service. We t...

Full article: http://www.todayonline.com/Voices/EDC120609-0000027/StarH...

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