18 Jul '12, 1pm

Complaining - to the right person - is actually a good thing

Complaining - to the right person - is actually a good thing

A file photo of shoppers at the Charles and Keith outlet at Wisma Atria. If there is one thing Singaporeans love to do, it is complain. You would think that given our penchant for whinging, the complaint rate to companies will soar above that of other countries. -- ST PHOTO: LAU FOOK KONG If there is one thing Singaporeans love to do, it is complain. You would think that given our penchant for whinging, the complaint rate to companies will soar above that of other countries. But that is not the case. Singapore falls behind the United States (US) and Korea in this aspect, with companies in the US and Korea seeing complaint rates of about 4 and 1.5 times higher respectively. So, if Singaporeans are renowned for complaining yet do not make their displeasure known to companies, what can this possibly mean? For one, they are likely to share their dissatisfaction with their frie...

Full article: http://www.straitstimes.com/BreakingNews/Singapore/Story/...

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