31 Dec '15, 11pm

Guidelines for laundry industry in the works_ case _ todayonline: SINGAPORE — After surveying 30 la...

SINGAPORE — After surveying 30 laundry businesses across the island, the Consumers Association of Singapore (CASE) said it will be looking into a standard set of guidelines in industry practices for shops to better inform customers of their terms and conditions over liability claims. Following feedback that there were some shops refusing to pay compensation to customers after their items were damaged or misplaced from cleaning, CASE had sent out mystery shoppers to observe the practices of 30 shops. While 29 out of 30 shops had some form of liability coverage for consumers written in their terms and conditions, 27 had failed to explain them clearly to customers. Only seven shops asked for consumers’ signature as acknowledgment, CASE said in a press release today (Dec 16). It noted that some shops did not specify the extent of their liability coverage and liability cap, but...

Full article: http://detergentbrands.in/guidelines-for-laundry-industry...

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