20 May '11, 4am

Hello, are you there? 14 hours of a telco's Facebook complaints experience #custserv #telco

Hello, are you there? 14 hours of a telco's Facebook complaints experience #custserv #telco

As complaints flood the telco's hotline, online forums and Facebook, M1 issues a press statement that it also posts on its Facebook page, saying: 'We are experiencing technical difficulty on one of our customer management servers, and mobile services to some of our customers are temporarily disrupted. We would like to express our deep apologies for the inconvenience caused. Please be assured that we are putting all available resources to promptly rectify this issue.'

Full article: http://www.straitstimes.com/BreakingNews/Singapore/Story/...

Tweets

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straitstimes.com 18 May '11, 10am

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straitstimes.com 18 May '11, 1pm

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channelnewsasia.com 15 May '11, 11pm

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