28 May '16, 6am

How To Create An Effective Tele Sales Team

How To Create An Effective Tele Sales Team

Telephone sales agents are the backbone of many organisations. These guys cold-call prospective customers to generate leads for the business, as well as handle incoming calls from new and existing customers. They are the first contact for customers, so you need them to be good at their job. Clearly sales agents need to be motivated and well trained, but there are other things you can do to improve results from your telesales people. Analyse Calls. It is sensible to monitor calls using Code Software or similar, as this will help you spot if there are any weak links in the team. Call analysis provides lots of useful data for the tracking of agent performance, as well as how long customers are kept waiting and other important metrics. Mentoring. Less experienced telesales agents tend to be more effective when they are paired up with a mentor. Working with someone who is a hig...

Full article: http://www.youngupstarts.com/2016/05/28/how-to-create-an-...

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