30 May '11, 9am

Damaged button on phone not under warranty, so customer has to use safety pin

Damaged button on phone not under warranty, so customer has to use safety pin

found out that the faulty button on his Nokia phone is not covered under warranty. He has been using this safety pin to operate the phone ever since. Said the STOMPer: "I purchased this Nokia X6 on 3 Sept 2010. However, the side button - the only button that unlocks the phone - dropped out under normal daily usage." "I brought my phone to the Nokia Care Centre, but was told that this was not under warranty as it was a 'wear and tear' problem. "Because of the phrase 'without limitation,' anyone can simply claim any damage as 'wear and tear,' and hence, not under warranty. "Would you spend $80 to $150 with no assurance that the button would even last another year? "Wear and tear should not be used as an 'excuse,' as this phone was used for merely 9 months, not 9 years. "They could not even design a simple phone to withstand 9 months of normal usage. "Overall, Nokia phones ar...

Full article: http://singaporeseen.stomp.com.sg/stomp/sgseen/this_urban...

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